Law enforcement

Ustaad will respond to a valid legal process. Anonymity on the product is not anonymity from a court. Send requests to legal@ustaad.io. Emergency threats to life can also go to abuse@ustaad.io with “EMERGENCY” in the subject. We aim to acknowledge a complete request within 24 hours.

What we can and cannot produce

An anonymous question is not tied to an account. We do not store the raw IP address. We store a salted HMAC of the IP for 30 days, then we delete it. After that window, the hash is gone. We do not keep a name, email, or precise location for an anonymous sender. A named account has an email and a handle. We will not volunteer user content in response to an informal email.

What to send

• The agency, your name, your official email, and a phone number.
• The legal basis: the statute, the order, or the mutual legal assistance request.
• The specific account, URL, or time window. Narrow requests are answered faster.
• Whether you are asking us to preserve data, disclose it, or remove content.

Preservation

If you ask us to preserve data before it expires, say so in the first sentence. The IP hash expires at 30 days. We cannot preserve what has already been deleted.